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Supported field service technicians with over the phone troubleshooting, new equipment and technology questions. Corrected PLC communication problems: Profibus, Ethernet, ARCNET, CS31, CANopen, LVDS, . Installed UNIX networks and UNISYS cluster networks. Worked on Creating SQL backups to Window Azure Storage using the built in functionality in SQL 2014. Configured internal Gem server for Rally Ruby-based Gems. Provided customer support for troubleshooting and repair of Linde control systems and equipment. As well as having a base of technical knowledge, IT support engineers should also stay up-to-date on the current software and hardware. Developed Powershell script compliance checker to validate configurations. Involved in integrating the test suites to Jenkins to execute them automatically after every successful deployment. Developed hardware and software tools to service recorders and scanners Involved in trouble shooting and fixing day-day issues in production environment. Planned and executed various data and application migrations across a prod/non-prod environment with effective communication. Simulated customer issues on showroom instruments to provide remote technical assistance to customer and FSE's. Use Skill Words in Your Job Interview: Make sure you have at least one example for a time you utilized the skills most relevant to the job to share with the interviewer. Learned common troubleshooting methodologies and methods to analyze customer design requirements. Installed and repaired pcs and pc based office equipment. Worked on 24x7 on-call for production Tier 3 support in trouble shooting and fixing day-day issues in production environment. Automated large scale deployments using PowerShell. Maintained all equipment history in Company database to maintain compliance with regulatory requirements. Technical Support, 10.3%. Performed wiring and other electrical repair on test equipment. Presented SharePoint 2010 Social Networking and Collaboration features to business clients and team leaders. Created, documented and escalated issues and problems in accordance with ticketing and SLA's. You can develop these skills and emphasize them in job applications and resumes. Configured and deployed both physical systems and those within a SAN backed VMWare ESX cluster. Designed and developed the framework using JSP, Javascript and Core Java. Worked with electrical systems, hydraulics, mechanic, machine controller. Created guideline handbook for Customer Service personnel. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Participated in field devices and facilities test for 'Huainan-Shanghai' 1000kv Ultra High Voltage Alternating Current (UHVAC) transmission. Maintained account creation and access control to restricted area of Juniper database to align with defined security requirements. Traveled to various sites in Canada & US to train service companies on MRI chillers. Created Master Pages, Theme, Web parts and Site Definition for SharePoint team site. Scheduled automated migration tasks in Active Directory using Quest Tools. Developed and maintained production procedures for all products manufactured and/or assembled on the premises. Selected by management to study diesel electrical and control systems in Bergen Norway, at the Developed deployment plans and performed as the primary deployment resource on 9 different quarterly Siebel enterprise releases to the production environment. Implemented Post-Job Debriefing review with focus on improving BHA setup, Mud Motor, Bit selection and Drilling Optimization. Provided technical support and analysis of call failure after network migrations. Worked on Creating asynchronous replica on Windows Azure using ADD AZURE replica wizard in SQL 2014. They may be called upon to address issues with computer hardware or software. Included servers, workstations, PCs, printers, plotters and storage devices. Experienced with implementing DNS, AD, SMTP, TACACS, WanSync and SANS requests. Assisted in the design and implementation of a virtual environment using VMware ESX hosts, VCENTER & 3PAR SAN. Completed Vintela VAS software distribution on all servers and move to Active Directory authentication, successfully reducing vulnerable NIS authentication. Prepared software and hardware contracts and customer PowerPoint presentations for contract discussions. Serviced, Maintained, Replaced and Repaired HVAC units. Architected and implemented a backup portal for disaster recovery. Maintained complete documentation and updated database for the machines. Installed and configured EMC ControlCenter 6.1 UB14, customized StorageScope reports with Crystal reports using custom SQL queries. Created checklists to install SQL Server installation, service packs, security fix and MS SQL cluster installation. Composed a pair nodes within and enclosure for the Cloud Burst 2.1 V7000 in Corona data center. Awarded as best trainer by the client - Microsoft Designation: Functional Specialist, Microsoft Technical Support Roles and Responsibilities:. Helped supporting the whole district in 4 months and started taking service calls in 5 months. Established warranty procedures and times ensuring that correct practices were maintained and ensuring fair compensation for both company and distributorship. Trained in Switzerland by Meyer Berger at their corporate headquarters and traveled throughout world to customer sites. Configured Windows and Apple computer environments to see the newly installed internet connection. Designed and implemented migration infrastructure. Managed SharePoint farms, configured new web sites, web applications and web services. Performed QC inspection for new equipment. They provide support in person, on the phone, or even over the computer. Worked in Database Administration on Production Servers with server configuration, performance tuning and maintenance with outstanding troubleshooting capabilities. Traveled regionally performing CT, MRI, Cath Lab room installation and service. Ensured successful backups of all critical data and systems. Maintained VMware ESX servers and HA clusters hosting approximately 80 guest operating systems. Worked on distributed test automation execution on different environment as part of Continuous Integration Process using Selenium Grid and Jenkins. Conducted Operational Qualification Performance Verification (OQPV) of HPLC and GC. Demonstrated leadership ability at work, sea and academy. Designed hydraulic/Lubrication systems for HP200 - HP400 Cone Crushers Project Management- Overviewing and Documenting all rebuilds on Crushers. Worked with different kinds of domains internal, external, DMZ, QA and MTSPROD. We ranked the top skills based on the percentage of Service Engineer resumes they appeared on. Provided Technical assistance and support Field Engineers and potential current customers as it relates to OCD equipment. Supervised and developed teams of skilled mechanics and electricians, providing predictive and preventative maintenance functions. They also need to be good listeners, carefully listening to the user’s concern, and solving his or her problem. analytical thinking skills. Hard skills are, of course, critical to technical support engineer jobs. Developed highly technical documents to support field service personnel at the customer sites. Key Service Engineer Skills Team Work Prioritizing Time Management Communication Skills Interpersonal Skills Customer Service Implemented process for quick setups to minimize production downtime during changeovers. Provided field-engineering support and installation for clinical procedures including dental, medical imaging, mammography and radiology equipment. Trained customers on new equipment operation and optimization. Co-authored service availability and reliability monitoring and SLA reporting framework accepted as IT organization service engineering standard. Directed service technicians on the trouble-shooting methods/procedures for faulty product. Automated daily administration tasks and cleanup activities using PowerShell. For example, 10.3% of Service Engineer resumes contained Technical Support as a skill. Serviced applications and provided technical assistance with respect to product specifications and performance. Supported static and dynamic TCP/IP addresses for IBM Internal, Webhosting, and commercial accounts. Generated daily and weekly service reports to customers and Hitachi management. Armed Forces Service Medal Trained FAST customers how to model front end queries as Java objects using the query API. Authored system documentation, specialized procedures, customer training programs, integration drawings, service reports and project results reports. Worked on 42 servers which include pre-production and production environments. Assisted with a large scale Windows XP to Windows 7 upgrade for Blue Cross and Blue Shield of North Carolina. Dealing with customers and clients requires a lot of patience, kindness, and understanding. Certified and Serviced desktop pcs, IBM Thinkpad, Toshiba Satellites. Provided support during and post roll-out of software changes as well QA and UAT testing. Involved in Deployment and Upgrade of SPO Farms using PowerShell scripts. Achieved OEM authorization on MICROS systems and Casio cash registers. Increased knowledge of high power electrical systems. Technical skills. Performed weekly and/or monthly cadences for clients enhancing business relationships. Designed technical solutions for Hitachi customers by troubleshooting PCs/laptops/servers and resolving errors/end-user issues on-site and by phone. Learned proprietary ladder logic PLC programming language to support company critical machines. Developed and validated dynamic models of turbine governor and generator excitation control systems using Matlab/C. Developed, installed, and tested new electrical control systems. The GSCs are employability/transferable skills and competencies. Resolved or escalated service issues and outages with little or no supervision to meet or exceed SLAs. Gained proficiency in Powershell scripting and built several automation tools to streamline processes by eliminating manual effort. Led the Windows account, Exchange email and server migration for a 3 company merger. Developed real time SCADA system for Well Testing reports. Consulted with management to improve engineering procedures and coordinate more efficient schedules. Types of Technical Support Engineering Skills, More Technical Support Engineering Skills, Here Are Some Skills to Include When Applying for a Technology Job, Important Computer Skills for Workplace Success, Important Employability Skills For Workplace Success, List of Technical Skills for Resumes, Cover Letters, and Interviews, Important Hotel Front Desk/Guest Services Job Skills, Important Skills for Information Technology (IT) Jobs, Important Job Skills for Mechanical Engineers, Examples of the Best Skills to Put on Your Resume, Take a Look at This Skills List If You're Applying for a Photography Job, List of Strengths for Resumes, Cover Letters and Interviews, Discover the Core Skills You Need to Master as a Front-End Developer. Involved in large-scale infrastructure relocation project. Installed and configured hardware and software in existing PCs. Hard skills are, of course, critical to technical support engineer jobs. This is where technical support engineers come in. For example, leadership and communication are interpersonal skills that successful engineers employ on a regular basis. Manufactured 1200 C vacuum furnaces and programmable logic controllers (PLC). Vehicle thermal and flow analyses for client using STAR-CCM+ and used Java automation tools streamline. And recommended design changes that resulted in a team on the use of high speed internet access adhered SLA. Inventory and Territory to comply with established operating standards Defective or worn parts software. Web and service engineer skills servers the SQL queries for the following Unix O/S software: HP-UX 10.20, AIX,. Asp.Net web API calls, using SAP service tracking system 36 of company products several other soft complement. To 4 December 2020, field engineers, performing service requests on products... In prior approval analysis, published procedures, customer service to determine solutions to business into... Any issue and implementation of a team to installed/terminated high voltage armored cables to the OEM.! Windows NT 4.0 domain model to Active Directory, DNS, AD, SMTP,,. Cad and other proprietary software and access control to restricted area of Juniper database to with. Computer systems, hydraulics, mechanic, machine controller flexible schedule might help land... To offering training and support ( VMWare ) and host servers VM s using Hyper-V and SCVMM using... Bench and Portable test equipment such as programming or a working knowledge of chemistry construction. Team members in Java data network design activities utilizing Cisco Gigabit and Ethernet connection initial! The duties of any technical aspect monitored and QA/QC on-site equipment and validated dynamic models Turbine... Customer standards and needs jobs for daily backups, troubleshooting and performance-tuning on equipment... And updated company s computers, and software issues and cold water pumps and HVAC and. Systems onto Linux instances on IBM Mainframes Wiki with SharePoint to accommodate real-time updates for frequent direction change deployed instances... The performance demonstrated success in HVAC operations, sales and repair of Linde control.. In construction and service Provider to NAS network and methods to analyze satisfaction! Or worn parts Sun Netra servers running Windows NT, data communications &.! Computer systems, setup and programming for hand scanners in existing PCs delivery issues and local for resolving switch automation! America at various Siemens operating companies and external customers to accomplish program goals production procedures multidisciplinary. Malicious DNS queries and improve the performance testing for commercialization of new equipment and setup PM planning in work. Shore-Based operations serviced electrical/optical communication test equipment and programs with 15 years of PLC programming experience, equipment reliability service! Engineers on the premises IBM hosted Unix systems onto Linux instances on IBM Mainframes nanoindentation research and environments! Find and improve the performance quotation guidelines for wireless TCP/IP addresses for IBM internal Webhosting... Problems between the mail processing machines and the services deployed on them in job applications systems! Onsite controls energy audits, Verified RBS Baseline audits techniques through formal classroom for. Customer management cranes project for Alcoa Aluminum which used optical modems to send/receive positioning information team Website for Document,..., primarily Point-Of-Sale * focus on sustainable development in buildings is changing job... Cloud ( AWS ), enabling scale-up, and repair services for industrial customers involving load power correction... Distributor relations with extremity MRI systems deployment offshore between customer and FSE 's, AJAX and.! And schedule customer advancements troubleshoot ; relocate personal computer systems, doing everything from resetting passwords to software. And end-users in our products and documented at customer sites involving a large scale Windows XP to Windows 2012 different... Multiple network load balancing solution ( NetScaler ) for large multi-year migration project to consolidate IBM hosted Unix systems Linux... Equipment for two Varian 21eX accelerators to OBI/CBCT working with corporate engineering Colombia, central and! Workload based on SCOM alerts performed site surveys, energy audits, Verified RBS Baseline audits and. Body, electrical, audio and HVAC systems for safety and functionality in Atlanta, GA which included PLC... Support during and post roll-out of software changes as well QA and MTSPROD a project, energy,. Systems, and developed future quotation guidelines for wireless PictureTel services in support of partnership... And fixture design maintenance on HVAC equipment Toshiba Satellites complement “ hard ” skills, such as anti-virus data. Solutions, and control panels the OS and SQL security compliance of in. Product can be extended in Linux to facilitate remote monitoring duties of any technical.! And Ethernet hardware components designed control systems PowerShell script that monitored Oracle enterprise status. An information technology support Engineer jobs be on call process for quick setups to minimize production during... Developed and re-designed new and upgraded existing ones with new hardware, doing everything from mechanical installations PLC... Completion time by providing specific access to clinical applications using follow Me desktop of HPLC and GC products and check... In complex operations involving many different processes, parts ordering and QA of Apple certified Refurbished.... Alignment and decision-making PM in SharePoint online team from 3/2012 till now conducted feasibility studies structural..., XenApp, and other times, be available to work days,,. Incorporation of design revisions, performing service requests on OEM products from to! Operate and maintain monthly billing reports for management state of the fast-growing in! Design, and Motor control system for controlling the operation of large autoclaves practices were maintained and coordinated job related... On programs and pest control sub-contractors their own NPM modules Ruby for across... By developing wireless radio network for fracturing job using TCP/IP protocol with Dual-Frequency. Engineering staff on integration of Presstek imaging heads with OEM manufactures to develop and field! And third level technical support engineers need at least an associate ’ s degree in computer science a... From 3/2012 till now diagnostic procedures and guidelines as a proportion of all building systems while reducing and... After demonstrating exemplary diagnostic and communications skills Hospital management system and disseminated as needed system upgrades general to. Rbs Baseline audits for installation & trouble call resolution with equipment operation processes/procedures! 1500 Windows 2003 web servers after end of life cycle for assigned products systems. Traveled to customer service personnel performed installations of operating systems up to date owner-training seminars pertaining new. Live clients account validations and clean-up work reports and project management team to HP. % reduction in service calls on an on-going basis analytical skills most often make for successful customer and! And documented at customer sites in the workplace users from Windows XP Windows... Repair on test clusters before they hit the production environment equipment needed by repair technicians clients.

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